I doubt they really look at individual reports for bots right now, they probably keep a count of how many times someone has been reported for botting and then manually investigate the people with the top counts. This person has 100 macroing reports against them, lets see if their actions look very automated and why our detection methods would not be detecting them.
But then there is the "Bot Busts", which make no sense to me. They seem to be more for show so people think they are doing something, but they seem completely unnecessary and backwards from what they should be doing.
While it seems they are doing well with the staff they have, your argument does not work, Ben. Jagex is a very profitable business
and they could easily afford to hire more people to manage the players.
But for the botting problem, I do not think more staff is what they need. It is easy to just watch someone and make wrongful judgments on whether you think they are a bot or not. What they need is some better methods for detecting bots. Jagex already seems to receive all your mouse movement over the window of the game — you can see this when you have the fps display up and you move your mouse around really fast, your bandwidth out goes up. Why is it not easier to detect when someone is botting? I have no idea how the botting programs work, but even if they threw a little randomness into the mouse movement, it should be easy for jagex to tell it is automated after observing it for a while? Mouse movements would be a ton of information to store for every online player so they wouldn't be able to store it long, they would have to rely more on real time detection. Maybe jagex does all this already, I don't know. I'm just speculating, but it seems they could still be doing more.