Picked_Pker wrote:
Hi Picked Pker,
Thank you for taking the time to contact Jagex.
At Jagex we always aim to respond to every message we receive from our players individually and as quickly as possible.
Unfortunately, due to the massive growth in popularity of Runescape and the increasing number of queries that brings, we have not been able to keep up, and are not able to offer a personal response this time. We are increasing the size of our customer support unit and hopefully the next time you need help you will be able to get a quick answer!
We always give priority to answering all member queries personally, but we are now aiming to answer more free player queries. This number will increase even more in the coming weeks.
Why not consider becoming a member and help support the continued development of the game? Plus you'll also get a range of extra features and benefits like four extra bank pages,
exclusive quests and you get no horrible adverts that can sometimes put you off your game.
As a Member you also get access to the Forums which can usually answer any query you have allowing you more time to play the game.
RuneScape.com holds a mass of information on RuneScape and quite often you will find the answer you are looking for here, whether it be technical, billing or game related - one of the FAQ's is bound to help.
If you have tried this and still cannot find an answer to your query, please resubmit it again and we will try to give a personal response.
Once again, many thanks for your query, and apologies that we cannot give a personal response at this time.
Sincerely,
RuneScape Customer Support
Sounds like they want you to become a member or possibly ask a freind who is member to ask the question. I am sure there are many people on this forum who are members *cough cough*.
lol
