Dear Player,
Thank you very much for writing in to us. We're receiving so many incoming messages at the moment that we've written this short message to help us answer you more quickly.
1: If you're writing about the changes we're making to combat Real World Trading (RWT), this message explains what RWT is, why we're making these changes to stop it, and how you can tell us what you think. You can learn much more by reading our latest Development Diary at runescape.com, and we're waiting to hear from you on the Forums.
2: If, instead, you're writing with any other suggestion or feedback, please post your message on the Suggestions Forum at runescape.com. We read all messages posted to the Suggestions Forum, and we're always glad to hear from you.
3: If you're writing to us for any other reason, and this message doesn't help you at all, we're sorry for the inconvenience. Please write back to us, and we will be very happy to assist you.
RWT sites allow players to cheat in RuneScape, by buying RuneScape items and gold using real-world money. We read hundred of messages each day from angry players, upset that cheaters have been able to get ahead in RuneScape by using these rule-breaking sites.
In response, we're taking a stand against these sites: we're making some changes to RuneScape to shut them down.
To learn about these changes, please read the latest Development Diary on runescape.com. The Diary explains our battle with RWT, and how important it is to stamp it out. We can't give you any further information through the messaging system, but the Diary will tell you all you need to know.
[REVISION] We know that some players are upset about the changes to RuneScape, but right now we need you to trust us. We're doing what it takes to keep our game fun to play. Imagine how much fairer RuneScape will be with no bots to get in your way, and no cheaters to make your efforts seem meaningless. That's why we're making these changes - we're doing it because we want to keep our game great. [/REVISION]
If we don't do this now, there will be no more RuneScape - so please help us by giving us your support.
We also know that without *you*, there would be no more RuneScape - so whether you like or dislike our updates, we want to hear from you on the runescape.com Forums. Feedback sent through the messaging system can't be passed on to RuneScape developers, but we've made some sticky posts in the Recent Updates Forum and we're waiting to hear from you there.
You'll need to be a member, and not banned from the Forums, to post your feedback. If you don't have a member account, or if you're banned from the Forums, you can sign up on runescape.com for a new member account.
It really matters to us that you care enough to write in. Please now log in to the Forums to tell us what you think - we're waiting to hear from you there.
I hope this message helps. If not, please do write back so that we can help you further.
Yours truly,
RuneScape Player Support
Good Luck.

Please always refer to the RuneScape Knowledge Base to find the answer to your queries quicker.
You can also find help on all free player and all new member quests through the QuestHelp system.
Yours Sincerely
Mod Gabriel