my computer problem

Regnenth · **Posted:** July 29th, 2009, 3:19 pm

i have a computer than is having a major problem. It's an hp pavilion i think. when i try to boot it up it comes up with a error message that says something along the lines of: "your system has detected a configuration error. this aeeor can prevent your computer from functioning properly. Pleae report this problem to Customer Support" then after the message it says Code Purple. how do i fix this? customer support told me to do a system recovery and it did not help

Adbot · **Posted:** July 29th, 2009, 3:19 pm

Pfkninenines · Global Moderator 12/4/08

According to this site,

Quote:

Code Purple error results when you try to install a Compaq/HP tattooed OS onto a non-tattooed motherboard.

If your computer is a Compaq or Hp, then your tattoo on your motherboard is either improperly tattooed, damaged or missing.

This tattoo can go missing if your computer has been in a shop and had its motherboard replaced with a non-Compaq/Hp tattooed motherboard.

Sometimes even computers that are repaired directly by Compaq/HP are returned with non-tattooed motherboard and have their OS reinstalled using a non-tattooed version of the OS.

To repair this, you will have to get the motherboard retattooed by Compaq/HP in order to reinstall the Compaqa/HP tattooed OS install disk that came with the computer.

An alternative to doing this is to purchase a retail copy of the OS, such as buying a retail copy of Windows XP. These retail copies of the OS will install on any brand of computer and do not require a tattoo to be present

Regnenth · **Posted:** July 29th, 2009, 3:51 pm

how much will a retail version of xp cost me do you know?

Mushroom Queen · **Posted:** July 29th, 2009, 5:13 pm

Windows XP is no longer sold n stores. If you want to buy it, you might be able to find it on a third party store like Amazon.

I found it for $173.99 here http://www.amazon.com/Microsoft-Windows ... ERSION/dp/B00022PTRU

Pfkninenines · Global Moderator 12/4/08

Try Windows 7 out for free till March 2010, or buy a random edition of Windows XP off of Amazon. If you're a student at any highschool or University, you can go on DreamSpark and get Windows Server 2003 for free. Just download a simple tool that enables Workstation Optimization, and it'll look and feel exactly like Windows XP.