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 Post subject: Submitting queries to Jagex.
PostPosted: March 25th, 2008, 5:10 pm 
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Well..I remember the days in which there used to be a sub topic of 'Send us a message' or something along those lines on the main Runescape page, where you could type an 'electronic mail', to no specific Jagex mod, and most of the time get an automated response, but for some of the lucky ones, an actual personalised response.

After the Summoning update, I noticed that it was gone..why? I thought it was a great help, you could get a helpful answer to pretty much any question. So Jagex, what happened? I loved the fact that at the end of a personalised message, one of the more cheerful moderators would slip in a joke or something.

I think that the reason might have been that straight after the summoning updates, you probably would have gotten a lot of 'g1v3 u5 b4ck w1ld3h pl0x or 1 b0mbz ur 0ff1c3 l0l0zz0l', but it's mostly died down now, and people have moved on, So why not put it back?

I'd love for an actual Jagex moderator to respond to this...

Thanks for reading, and post your thoughts :)

By the way, notice how I use correct grammar? Please, for the sake of all Runescapers around, do the same :)


Check it yo.

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Last edited by Mushroom Queen on March 25th, 2008, 6:13 pm, edited 1 time in total.
Added in the message so that this topic is more relelvant.


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 Post subject: Register and login to get these in-post ads to disappear
PostPosted: March 25th, 2008, 5:10 pm 
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 Post subject: Re: Submitting queries to Jagex.
PostPosted: March 25th, 2008, 6:44 pm 
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Notice how some of the biggest companies have crap customer service? That's what happens when a company cares more about profit than their product.


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 Post subject: Re: Submitting queries to Jagex.
PostPosted: March 26th, 2008, 6:42 am 
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Well, yeah... Why would they care about the customers if the majority of customers don't care about them :P
All compainies want to make a profit and automizing customer support* saves millions of pounds...

*I've seen ban appeals literally flaming jagex and still getting aproved...


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 Post subject: Re: Submitting queries to Jagex.
PostPosted: March 26th, 2008, 8:53 am 
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It's all electronic stuff, they should just export the work to India and make everyone happy. Nobody would know the difference, other than everything being answered in a timely fashion..

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 Post subject: Re: Submitting queries to Jagex.
PostPosted: March 26th, 2008, 9:39 pm 
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My theory is that they pulled all the people working in customer support to help with fun orb..

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