Alex 43 muted Part 2

Alex 43 · **Posted:** October 27th, 2006, 5:23 pm

Ok, since i used up my appeal, I searched the site for something that I could use as a second chance. And I found one: The comment service.

I clicked on "complaint". Basically, I didn't want to appeal again in fear of losing my charactor altogether, so instead I made a complaint saying that Jagex punished me too seriously. This is what I wrote:

Quote:

Recently I have been permanently muted for minorly breaking Rule 11. I am sorry, but I think the punishment is too extreme. If I said a URL in a crowd, a permanent mute would be understandable, but telling it to one player by PMing after they ASK for it? I've had a clean record for 7 years before this one little incident that I didn't mean to do, so why did I recieve such an extreme punishment?

I could only type 400 characters, so this was the best i could come up with.

And I got a response. This:

Mod Matt P wrote:

Dear Alex 43,

Thank you for contacting Customer Support about the status of your account.

As you know, the Rules of Service within RuneScape are written with the best interests and security of our players in mind. Unfortunately, you did not follow these rules, and were caught in breach of the terms you agreed to when creating your account.

Because of this, your account will remain muted permanently.

We do not restrict you from starting another account, and continuing within the world of RuneScape, though we do ask that you learn from your past mistakes and follow more closely the rules we have in place.

I am afraid that our policy on this will not change, and we would politely ask you to refrain from contacting Customer Support any further with regards to this issue.

We wish you every success in the future should you choose to return to the world of RuneScape.

Yours Sincerely
Mod Matt P

Oh ... my gosh. They didn't even READ it! Yes, I was aware I broke the rules. I just SAID that I knew I broke the rules. They didn't answer my question as to why the punishment was so extreme compared to other events that might have resulted in the same thing.

That's Jagex for your information. Go figure. Anyone out there had this case where Jagex didn't even answer your question when you spoke to them in that 400 characters box?

Adbot · **Posted:** October 27th, 2006, 5:23 pm

Ami22 · **Posted:** October 27th, 2006, 5:44 pm

That's just sad. You did manage to come up with a good argument too.
Like you said, that's JAGeX for you. :roll:

Belski · **Posted:** October 27th, 2006, 5:46 pm

You can directly talk to a J-mod if you feal your rights have been infringed..ill get you hulmes addy on msn if you would like, but only if really neccassary

~BelskI~

Jessica · **Posted:** October 27th, 2006, 5:52 pm

I heard all about you being muted. How sad. I'm glad that the Jagex mod replied your message.

Kyle · **Posted:** October 27th, 2006, 6:09 pm

another example of jagex screwing a loyal player over.......

Total Plox · **Posted:** October 27th, 2006, 6:34 pm

Kyle wrote:

another example of jagex screwing a loyal player over.......

But he broke the rules...

Alex, you violated the Code of Conduct that Jagex specifically set, so they responded by muting you.

But, I agree they might have went too far, a Tempory Mute would have been more suitable.

Sorry man.

Adbot · **Posted:** October 27th, 2006, 6:34 pm

xOhYax · **Posted:** October 27th, 2006, 6:35 pm

i would go down there and b*tch slap him and get yourself un-muted

Sam · **Posted:** October 27th, 2006, 6:41 pm

okay thats it Jagex are morons
well look on the bright side just another reson to get a TS sver or a ventrillo sever

The Haysta · **Posted:** October 27th, 2006, 7:09 pm

Well you now have something to do, if you haven't done it already. Try unlock all of the emotes for sign language.

Uber Sorry.

We here at the rock gremlin association will support your cause.

Dragon · **Posted:** October 27th, 2006, 7:37 pm

What makes even more sence is that I got a 1 day mute for the same type of offense. Go figure. :roll:

mc_icee · **Posted:** October 27th, 2006, 8:07 pm

make a noob acc go on a seperate world with 2 programs and if u need to talk add them and pm them its not all that bad i have to do it because i was muted for no reason =(

Mushroom Queen · **Posted:** October 27th, 2006, 11:31 pm

This is how I think things are run at Jagex:

All thirteen mods are sitting at their workstations at 9 in the morning. Melvin B clumsily spills coffee on his keyboard and thinks "Oh no! If I tell Andrew or Paul that I spilt coffee on the keyboard, I'll be demoted to the Burthrope Games Room Graphical Development team!" As he frantically tries to mop up the mess with his sleeve, an abuse report pops up. Not paying any mind to it, he wipes the spill off the enter key which seems to be on the selection of "Permanently Mute" by default. Realising this the moment he does it, he understands that he has to hold his ground if he is ever questioned about the ban so that no one finds out about the coffee spill. He carries this deep dark secret forever and ever.... the end

Mikhail · **Posted:** October 27th, 2006, 11:45 pm

Thats funny MQ, I wonder i know anotherway...they work there

Mod Mark...Sits at his workstation...Receives abuse report....This ones was swearing in the game...so he picks up the receiver and calls andrew in the next room, "Andrew what should i do we got a dude who swear" Andrews reply Ban him...Thats the way i think jagex works,Oh i have an idea to join jagex and see what the really do....hmmm i wnat to trash there office up.

The Haysta · **Posted:** October 27th, 2006, 11:58 pm

It's 4:00, 30 minutes untill everyone packs up and goes home. Andrew has just finished briefing the development team on a particular part of Barbarian Assault. He is particulary stressed since one of them didn't seem to understand the concept. What better way to relieve stress than by banning players. Pulling up his leather wheelie chair, he holds down enter, the default being a permanent mute. 100 players are now permanently muted, 90% being for macroing.

Next time on.....

rsruners · **Posted:** October 28th, 2006, 2:09 am

Exactly as you said alex! they dont read the messages! my firend was 3-day muted and he had 2 offenses on his acc. The replys for the appeals were the same :O