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If you look at our company's house filings, revenues are up but profits are down, and those aren't because we're doing a crap job,
Yes it is. You had the smallest membership growth you've ever had last year. Thats because you're doing a crap job. All these incentives to encourage members and get new members serve no purpose other than to put people off.
Don't believe for a second there not having an effect on them either. They own a majority stake. You need to produce results to make them happy otherwise they give you the boot and find someone else.