Nmr7 wrote:
The costumer support team want to look good for Andrew. How can they do that? Get through all the millions of reports/queries as fast as possible by banning and muting randomly and automating replies. Doing that the boss likes them and is really nice to them, making them happy. The players being banned rightly and not for no reason doesn't make them happy. Eh, that could be a reason, lol. If I was Andrew I would watch their actions for a week, not telling them. If their banning wrongly- fired.
Oo, good idea. The best way to keep customers is to randomly mute and ban them and then just send automated replies nonstop. You should run a business, you'd get millions of users just like RuneScape has.
Alex broke a rule, he paid the price, while it may have been harsh.
When people say they were unfairly banned, often times they were banned for breaking a rule they did not know existed. Same for unfair mutes and black marks among other things.
Of course, no one is perfect, so mistakes happen and go uncorrected. This is not a case of this, so complaining about Jagex in this case is uncalled for.