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No more Customer Support ?
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Author:  Tal Ormanda [ January 27th, 2008, 12:18 am ]
Post subject:  No more Customer Support ?

Image

Well it appears that sending queries to Jagex is no longer possible. If you look at the image above its removed. But why? Too many complaints about Summoning? The new trades? Player Killing removal? Discuss.

Author:  Adbot [ January 27th, 2008, 12:18 am ]
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Author:  Southrend [ January 27th, 2008, 1:13 am ]
Post subject:  Re: No more Customer Support ?

I noticed this right after summoning got out. They probably fired to many people after the drop in abuse reports came in.

Author:  Kenny [ January 27th, 2008, 2:41 am ]
Post subject:  Re: No more Customer Support ?

Southrend wrote:
I noticed this right after summoning got out. They probably fired to many people after the drop in abuse reports came in.

They probably thought thats unusual must be the customer service *fire* *fire* *fire*


EDIT: 400th post

Author:  Sworder [ January 27th, 2008, 2:57 am ]
Post subject:  Re: No more Customer Support ?

The last message I had sent them said, "we cannot reply to you personally, but please check the knowledge base."

Yes, I wonder why..

Author:  Rune Beast0 [ January 27th, 2008, 8:49 am ]
Post subject:  Re: No more Customer Support ?

I just sent them a query 4 days ago, it came back yesterday. o.O

Author:  Tal Ormanda [ January 27th, 2008, 10:49 am ]
Post subject:  Re: No more Customer Support ?

Where can you send query's at?

Author:  Adbot [ January 27th, 2008, 10:49 am ]
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Author:  Kirby [ January 27th, 2008, 10:58 am ]
Post subject:  Re: No more Customer Support ?

I'm never going to figure out about my roll back... :( It will probably come back soon. Most MMORPG's HAVE TO HAVE Customer Support.

Author:  Rune Beast0 [ January 27th, 2008, 12:02 pm ]
Post subject:  Re: No more Customer Support ?

Tal Ormanda wrote:
Where can you send query's at?

I hunted the Knowledge Base for awhile, can't remember the exact details. :oops:

Author:  bhh2000 [ January 27th, 2008, 12:41 pm ]
Post subject:  Re: No more Customer Support ?

I think that they have gone to far with this one!! :evil: :evil:

they don't want to hear what we have to say (that all the update have bin Umm not the best lately!) make better update and don't **** your fans/users off and then we are all happy at the moment we are not all happy and they can't handle it!

Author:  Sev [ January 27th, 2008, 1:22 pm ]
Post subject:  Re: No more Customer Support ?

My friend and I sent in a query on his acount (I'll ask him for a pic, I came up with the whole thing xD) asking which they like the most. Halo 3, Gears of War or Call of Duty 4. He got his aswer the next day telling him to look in the knowledge base xD

Author:  Chief Snake [ January 27th, 2008, 4:37 pm ]
Post subject:  Re: No more Customer Support ?

Sev wrote:
My friend and I sent in a query on his acount (I'll ask him for a pic, I came up with the whole thing xD) asking which they like the most. Halo 3, Gears of War or Call of Duty 4. He got his aswer the next day telling him to look in the knowledge base xD

Rotfl.

Surely they wouldn't have completely deleted it, anyway - just relocated it to make it difficult to find for the idiots. ;)

Author:  Warren [ January 27th, 2008, 8:37 pm ]
Post subject:  Re: No more Customer Support ?

Um, I'm not sure if he knew anything or not but a forum moderator replied to Connor's rant about lowering the time between reports and said something like:

No, the report system would probably be removed just like query system from being abused.

Probably because it is easier to remove it completely than ban the people who abuse it, also saves them more money. (Banning them = $5 less, and they can now sack some more customer support workers probably, and focus on making RuneScape a more enjoyable place to be if you're 8 by banning people for nothing so more 8 year olds will come in because they wont be offended by all the people smarter than them! w00t)

Author:  Tal Ormanda [ January 27th, 2008, 10:54 pm ]
Post subject:  Re: No more Customer Support ?

I had a thought it was something to do with abusive players.

Author:  bhh2000 [ January 28th, 2008, 2:02 pm ]
Post subject:  Re: No more Customer Support ?

Warren wrote:
Um, I'm not sure if he knew anything or not but a forum moderator replied to Connor's rant about lowering the time between reports and said something like:

No, the report system would probably be removed just like query system from being abused.

Probably because it is easier to remove it completely than ban the people who abuse it, also saves them more money. (Banning them = $5 less, and they can now sack some more customer support workers probably, and focus on making RuneScape a more enjoyable place to be if you're 8 by banning people for nothing so more 8 year olds will come in because they wont be offended by all the people smarter than them! w00t)


I'd say that pretty much sums it up warren

Author:  whitedragon [ January 28th, 2008, 4:54 pm ]
Post subject:  Re: No more Customer Support ?

Wow they got rid of customer service :-s. Whats next ar they going to kill F2p?

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